Help Desk Manager

Team: Information Technology

Role Overview

This volunteer is the point person for communication systems that connect volunteers to each other and to current information. This essential role provides support to volunteers with Google intranet, email, apps, and lists. The manager is the liaison to our database and website vendor for technical support for database and website requests and questions. 

Responsibilities

  • Manage and update email lists, Google docs, and groups.
  • Follow-up with vendor or volunteers on issues.
  • Organize and inventory the documents on the Intranet for the Board.
  • Provide guidance and updates to Board on what lists and documents are current, outdated, or need removal or attention.
  • Act as point person when RAGOM needs the vendor to conduct upgrades to website or RAGOM Shop (Shopify platform).
  • Recruit and manage support team, if needed.
  • Work with vendor and Board on security management and to plan for upgrades, updates, and maintenance tasks.

Qualifications

  • Strong skills with Google Apps and Microsoft Office
  • General knowledge of computer systems
  • Solid computer skills
  • Proficient with email functionality and management
  • Knowledge of databases
  • Strong problem solving skills and helpful nature
  • Ability to manage and motivate volunteers.
  • Love of dogs and commitment to RAGOM’s mission.

Interested? Please complete a Volunteer Application or email volunteerinfoatragom [dot] org for more information.
 

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